Junior Account Manager
Fluke Health Solutions · United States · 1 mo ago
RemoteRemoteSalesFull-time
We need to output HTML fragment with sections: About Us? Actually "About Us" is part of description but not a heading we need? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need to include sections only if there is real specific content.
We have content: About Us (description of company). Could be considered "About the role"? Actually "About Us" is company overview. Might be appropriate as a section heading "About the role"? But they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can also use other headings if appropriate? Probably stick to those. The posting includes "About Us" which is company overview; could map to "About the role"? Not exactly. Might be better to include a section like "About the company" but not in list. However instruction says use
. Need to avoid duplication: there are repeated lines (e.g., "Log all customer interactions..." appears twice). We'll deduplicate.
Responsibilities list items:
- Maintain Accurate CRM and Case Management Records
- Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy.
- Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.
- Ensure all cases/tickets are properly categorized and closed within designated timeframes.
- Drive Proactive Communication and Follow-up (but seems duplicate of above? Actually same lines repeated. We'll just keep one set.)
- Support Sales Processes and Documentation
- Assist with preparation of quotes, proposals, or product literature as requested by sales.
- Follow up with customers for missing documents, approvals, or order confirmations.
- Help coordinate onboarding materials or training planning for new customers.
- Collaborating with Internal Teams to Improve Service
- Identify recurring service issues or process inefficiencies and report trends to leadership.
- Recommend improvements to workflow, communication, or customer touchpoints.
- Participate in team huddles or process improvement projects to enhance the customer experience.
- Maintaining Knowledge of Products, Services, and Promotions
- Stay informed about updates to product offerings, promotions, pricing, or service changes.
- Share relevant products or promotional details with customers when appropriate.
- Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used.
- Support Reporting and KPI Monitoring
- Track personal and team-level metrics related to response times, resolution rates, and satisfaction.
- Share insights with the team to continuously improve service delivery and support outcomes.
We can flatten into a single
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need to include sections only if there is real specific content.
We have content: About Us (description of company). Could be considered "About the role"? Actually "About Us" is company overview. Might be appropriate as a section heading "About the role"? But they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can also use other headings if appropriate? Probably stick to those. The posting includes "About Us" which is company overview; could map to "About the role"? Not exactly. Might be better to include a section like "About the company" but not in list. However instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to use those headings where applicable.
We have: Position Overview (description of role). That could be "About the role". We'll put that under About the role
with paragraph(s).
Responsibilities: there is a list under "Key Responsibilities" with many bullet-like sentences. We'll extract each responsibility as
About the role
with paragraph(s). Responsibilities: there is a list under "Key Responsibilities" with many bullet-like sentences. We'll extract each responsibility as- with each bullet as
- . Might be okay.
Qualifications: list:
- Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience
- 1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
- Excellent communication, presentation, and negotiation skills
- Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite
We'll put under
Qualifications
with- .
Pay: The posting includes "Pay Range The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 89900 - 150100". So we need a Pay section with that info. Use
- for lists.
We need to ensure no extra whitespace? It's fine.
Let's craft.
About the company paragraph: combine Fortive overview and Fluke Health Solutions overview.
Fortive Overview: "Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth."
Fluke Health Solutions Overview: "Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that."
We'll combine into maybe two paragraphs.
Now About the role: Position Overview: "The Junior Account Manager will support Sales Representatives with post sale activities and act as the primary contact for customer support as well as drive cross-sell and upsell opportunities within assigned accounts. This role will work closely with assigned sales reps to understand key account needs - tracking customer orders; following up on delivery timelines; as well as assisting in managing renewals, and contract follow-ups. This role will also manage & resolve customer issues - triaging incoming customer complaints and determine the appropriate resolution path; coordinating with internal departments to drive fast resolutions; and ensuring consistent and empathetic communication with customers during resolution processes."
We'll put as
. Now Responsibilities list: We'll produce
- with items as described.
We need to ensure we don't repeat duplicate lines. We'll list each distinct responsibility.
Let's enumerate:
1. Log all customer interactions, complaints, and resolutions in MSD with detail and accuracy.
2. Maintain customer profiles, interaction history, and notes to enable seamless team handoffs.
3. Ensure all cases/tickets are properly categorized and closed within designated timeframes.
4. Assist with preparation of quotes, proposals, or product literature as requested by sales.
5. Follow up with customers for missing documents, approvals, or order confirmations.
6. Help coordinate onboarding materials or training planning for new customers.
7. Identify recurring service issues or process inefficiencies and report trends to leadership.
8. Recommend improvements to workflow, communication, or customer touchpoints.
9. Participate in team huddles or process improvement projects to enhance the customer experience.
10. Stay informed about updates to product offerings, promotions, pricing, or service changes.
11. Share relevant products or promotional details with customers when appropriate.
12. Coordinate with marketing or sales enablement teams to ensure up-to-date collateral is used.
13. Track personal and team-level metrics related to response times, resolution rates, and satisfaction.
14. Share insights with the team to continuously improve service delivery and support outcomes.
That seems comprehensive.
Now Qualifications list:
- Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience
- 1+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
- Excellent communication, presentation, and negotiation skills
- Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite
Now Pay: "The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is
Pay
andSalary range: $89,900 - $150,100 (inclusive of sales incentives/commissions in local currency).
Benefits: Not mentioned explicitly. No benefits details. So we should NOT create Benefits section. Schedule: Not mentioned. So omit. Skills: Not explicitly listed separate from qualifications; but we could combine? The instruction says use Skills section if present. Not present distinct. So omit. About the role: we have Position Overview paragraph(s). We'll put that. Also there is "About Us" description of company. Could be included as a separate section maybe "About the company". But not in examples. Might be okay to include as aAbout the company
but risk deviating. However instruction says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "use
for section headings (e.g. ...)". It implies we should use those headings for sections; but we could also add others if needed. Safer to include company overview under "About the role"? Might be odd. Perhaps we can include a section "About the company" as it's substantive. I'd include it. We also have "Fortive Corporation Overview" and "About Fluke Health Solutions" repeated. That's boilerplate but contains substantive info about company. We should keep that info but not repeat duplicates. We'll combine unique content. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include the company description text. We have duplicated paragraphs: "Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that." This appears twice. We'll include once. Also there is EEO boilerplate which we must remove. Also there is "We Are an Equal Opportunity Employer..." repeated; remove. Also there is "Fortive Corporation Overview" paragraph about Fortive. That's substantive about parent company. Keep. We also have "Fortive: For you, for us, for growth." tagline; maybe keep as part of overview. We'll create sections: - About the company (or About Fluke Health Solutions) with combined overview. - About the role (Position Overview) - Responsibilities - Qualifications - Pay We'll omit Benefits, Schedule, Skills. Now produce HTML fragment. Make sure to use
for each section heading. Inside sections, use
for prose,
- for lists.
We need to ensure no extra whitespace? It's fine.
Let's craft.
About the company paragraph: combine Fortive overview and Fluke Health Solutions overview.
Fortive Overview: "Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth."
Fluke Health Solutions Overview: "Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that."
We'll combine into maybe two paragraphs.
Now About the role: Position Overview: "The Junior Account Manager will support Sales Representatives with post sale activities and act as the primary contact for customer support as well as drive cross-sell and upsell opportunities within assigned accounts. This role will work closely with assigned sales reps to understand key account needs - tracking customer orders; following up on delivery timelines; as well as assisting in managing renewals, and contract follow-ups. This role will also manage & resolve customer issues - triaging incoming customer complaints and determine the appropriate resolution path; coordinating with internal departments to drive fast resolutions; and ensuring consistent and empathetic communication with customers during resolution processes."
We'll put as