Junior Account Manager

Working Hours: Monday to Friday, 8am-5pm EST | Hybrid Work Model

About the role

We are hiring a Junior Account Manager to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. In this role, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will deliver exceptional client service by resolving inquiries, troubleshooting issues, and providing clear guidance. You’ll work directly with enterprise B2B clients and partner with our internal teams to ensure our clients' domain portfolios and digital assets are secure.

If you’ve worked in retail, hospitality & tourism, patient services, or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide training, mentorship, and opportunities for growth.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement. Learn more about CSC by visiting cscdbs.com and exploring the Customer Tab or Customer Testimonials section.

Responsibilities

• Respond promptly and accurately to client inquiries via chat, telephone, and email.
• Help customers manage a portfolio of domain names and digital assets to protect and secure our clients' global internet brands.
• Build and maintain client relationships by understanding the unique needs of each client.
• Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
• Ensure timely and efficient resolutions to maintain customer satisfaction.
• Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
• Develop and maintain an in-depth understanding of our services and communicate industry changes and new product offerings.
• Assist other teams within CSC with client brand launches, projects, problem-solving, and troubleshooting as needed.
• Understand and strive to meet or exceed metrics designed to help us achieve industry-leading client service support, as evidenced by our world-class Net Promoter Score (NPS) results.

Requirements

• Experience working in a customer-centric environment, industry, and/or role.
• Effective written and verbal communication skills.
• Ability to think critically and be solution-oriented.
• Strong Microsoft Office skills including MS Excel, Word, and Outlook.
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
• Ability to work independently, as well as on a team.
• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.
• Previous experience producing quality results with high attention to detail.
• Ability to be direct, open, and honest when communicating with clients and co-workers.
• Bilingual skills are a plus.

Benefits

• Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training.
• An on-team mentor to provide additional day-to-day support during your onboarding.
• Collaborative team environment.
• Supportive leaders committed to your professional development and growth.
• Complimentary access to Open Sesame, monthly job-related recurrent training, and more.
• Flexibility for our employees by offering a hybrid work schedule.
• Competitive and comprehensive benefits package including annual leave, tuition reimbursement, referral bonuses, and more.
• Annual success-sharing bonuses or commission plans based on individual performance.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. We offer fulfilling work and career opportunities, with most positions filled through internal moves and employee referrals.