JR159 IT Support Specialist

About the role

Rycon Construction is an employee-owned company (ESOP) that provides construction management, general contracting, design-build, and program management services nationwide. An ENR Top 400 Contractor, ENR Top 100 Green Contractor, and BD+C Top 150 Contractor with nine offices, Rycon specializes in new construction, renovations, and adaptive reuse projects. From large-scale developments to small, fast-track interior fit-outs, Rycon is equipped to deliver a comprehensive range of services across all project types. Rycon’s portfolio includes projects in aviation, healthcare, higher education, industrial/warehouse, commercial, multi-unit residential, student housing, food service/dining, data centers/mission critical, retail, financial, self-storage, government/municipality, and LEED facilities. We have an in-house Architectural Finishes & Specialty Fabrication Division that ships/installs nationally. We are seeking an experienced construction Tier 1 IT Support Specialist for our Pittsburgh office.

Responsibilities

• Provide first-level technical support to over 600 users remotely and locally.
• Utilizing helpdesk ticketing system, emails, and calls to resolve hardware, software, and basic network issues.
• Provide support for desktop systems, laptops, mobile devices, printers, and other peripherals.
• Assist users with account setup, password resets, and access permissions.
• Document issues and resolutions in the ticketing system.
• Escalate complex problems to Tier 2 or Tier 3 support as needed.
• Support onboarding/offboarding processes including device setup and account provisioning.
• Collaborate effectively with team members while also working independently to manage tasks.
• Must be able to troubleshoot, identify, and provide technical solutions to end users.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field or an Associate’s degree in a related field plus one or more of the following certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Fundamentals (e.g., Azure, M365).

Skills

• Basic understanding of Windows OS, Office 365, Microsoft Office, and common IT tools.
• Strong communication and customer service skills.
• Ability to troubleshoot and resolve common technical issues.
• Willingness to learn and grow within a fast-paced IT environment.
• Participation in an on-call IT emergency response rotation.
• Experience with helpdesk call center environment.
• Familiarity with remote support tools and ticketing systems.
• Strong customer service orientation with a proactive and solution-focused mindset.
• Exposure to networking concepts and cybersecurity basics.
• Excellent verbal and written communication skills.
• Exceptional organizational skills with the ability to multi-task and prioritize effectively.
• Proficiency in Microsoft 365 admin center.
• CompTIA and Microsoft Certifications are not required, but are a plus.

Benefits

Rycon offers advancement opportunities along with an excellent salary and benefits package that includes medical, dental, vision, ESOP (Employee Stock Ownership Plan) and 401(k).