Jr. School Technology Specialist - Little Rock

Key Responsibilities

• Take the lead in resolving technical issues that require on-site support.
• Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.
• Conduct thorough troubleshooting to identify the root cause of problems.
• Aid in projects on an as-needed basis, collaborating with project teams and stakeholders as required.
• Act as the liaison between on-site operations and the remote IT support team in India.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Provide detailed information and documentation to facilitate remote troubleshooting and support.
• Works closely with the remote service desk team to resolve technical issues.
• Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.
• Communicates updates, challenges, and tasks to the client in a clear and timely manner.
• Listens actively to client concerns and addresses them appropriately.
• Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.
• Assists clients in aligning technology solutions with their specific goals and requirements.
• Ensures client satisfaction by following up on issue resolution and providing necessary support.
• Takes personal interest in the quality of work and meeting customer needs.
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
• Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.

Requirements

• Knowledge of: Windows Systems, Mac Systems, Active Directory, Networking equipment and concepts, Hardware repairs and installations.
• Skills: Excellent customer service skills, Excellent hands-on technical support skills, Excellent verbal and written communication skills.
• Abilities: Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference, Ability to adapt to changing situations, be flexible in approach, and effectively multitask, Ability to self-motivate and work independently when required, take initiative and ownership of tasks, Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education and Experience

• The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.
• The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.

Benefits

• Salary of &40,000-50,000 depending on level of experience.
• A company focused on maintaining a great company culture.
• An opportunity to make a difference in the company and to be rewarded for doing so.
• An opportunity for career growth within the organization.
• Competitive compensation package with variable pay potential and benefits.