Jr. Sales Support

About the role

This position provides sales support for new and existing business and serves as a liaison between the sales team and customers. Responsible for providing administrative and operational support to the sales team, including order entry, customer communications, and coordination of sales-related activities. Supports customer relationships and business development efforts while helping ensure a high level of customer service.

Responsibilities

• Serve as an interface between the sales team and customers, ensuring accurate and timely communication to support and strengthen customer relationships
• Enter purchase orders, sales orders, and other related information into SAP/WTS systems and maintain accuracy from order entry through completion
• Answer customer and internal telephone inquiries promptly and professionally
• Address customer concerns and issues effectively, providing timely resolution and follow-up when needed
• Work closely with logistics and customer service teams to support efficient processes and workflow
• Maintain ongoing customer relationships and communicate market information, customer feedback, and potential sales opportunities to the sales team
• Support the sales team with sales-related activities and business development efforts
• Promote supplier and company products whenever appropriate and identify opportunities to increase sales during customer interactions
• Serve as the point person for customer onboarding activities, including external system access and related account setup requirements
• Maintain ownership and accountability for assigned responsibilities and customer accounts
• Prioritize workload effectively and manage multiple tasks in a fast-paced environment
• Follow established procedures while adapting to changing business needs and priorities
• Communicate effectively with customers, suppliers, and internal stakeholders while maintaining professionalism and cultural awareness
• Build and maintain positive working relationships both internally and externally
• Demonstrate strong organizational skills while meeting established deadlines
• Utilize sound problem-solving and decision-making skills to support customers and business objectives
• Administer and support WTS, CenterPoint, ClearWin, SAP, and related business systems
• Provide backup support for customer service functions and participate in special projects as assigned

Qualifications

• 2+ years of related sales support, customer service, administrative support, or business experience
• Highly organized with strong written, verbal, and interpersonal communication skills
• Ability to communicate professionally and follow up in a clear and timely manner
• Excellent attention to detail, organizational, and time management skills
• Strong customer service orientation and commitment to delivering a positive customer experience
• Ability to work effectively across cross-functional teams and with employees at all levels of the organization
• Positive, energetic, and proactive approach with a strong sense of accountability and professionalism
• Results-oriented with strong problem-solving skills and flexibility to meet changing business needs
• Ability to manage competing priorities in a dynamic, fast-paced environment
• Professional telephone presence and customer-facing communication skills
• Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Experience with WTS, CenterPoint, ClearWin, SAP, or similar systems preferred

Benefits

• Medical, dental and vision benefits starting day 1
• PTO
• Paid holidays
• FSA
• Life insurance
• LTD
• STD
• 401k
• EAP
• Discount programs
• Tuition reimbursement
• Training and professional development

Site Address: 30 Jacks Bridge Road Londonderry, NH 03053