Jr Operations Agent

About the role

Join our logistics team and support major events in sports, music, automotive, fine art, and film. As a full-time Jr. JFK Logistics & Operations Agent, you’ll work from our JFK office, assisting the Rock-It Cargo Central Operations team with arranging domestic and international transportation for live performance touring projects. You’ll strategically identify and book the best routes, prepare and review necessary documentation, manage key deadlines, and cultivate lasting client and vendor relationships. This role offers the opportunity to work alongside seasoned operations leaders, deepen your expertise across air, trucking, and ocean shipments, and build a strong foundation for your career in the industry.

Responsibilities

• Assist the operations department in researching best routes and making bookings for domestic and international freight shipments.
• Coordinate domestic and international import/export shipments via air, trucking, and ocean.
• Review client manifests and prepare transportation documents.
• Cultivate and maintain customer and vendor relationships.
• Work closely with carriers, shippers, and consignees to ensure deadlines are met.
• Perform other duties related to client projects, as assigned.

Requirements

• 1+ years of freight forwarding experience; live event import/export experience preferred.
• Associate's or Bachelor's degree, or equivalent industry or military experience.
• Basic knowledge of freight forwarding, including air export operations.
• Strong organizational, prioritization, and time management skills with exceptional attention to detail.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Excellent customer service and vendor relationship management skills.
• Proficiency with basic Excel functions and the ability to quickly learn new software.
• Willingness to travel and participate in on-call rotations.
• Ability to successfully complete the company's pre-employment background screening, consistent with applicable federal, state, and local laws.

Don’t meet every single requirement? We encourage you to apply anyway if you’re excited about this role—you may be the right candidate for this or other opportunities.

Schedule

The standard work schedule for this role is 9:00 AM–6:00 PM, Monday through Friday. However, operational requirements occasionally require work during nights, weekends, or holidays.

Benefits

• Recharge & Reset: 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans, employer contributions to your HSA (if you choose a high-deductible health plan), telemedicine through MDLive, and mental health support via our Employee Assistance Program.
• Financially Fit: 401(k) match and employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Generous paid parental leave for all parents.
• Perks with a Purpose: Continuing Education Reimbursement, Charitable Donation Matching, and free tickets to client events (when available).
• Culture Club: Regular company events like birthday lunches, sports outings, and volunteer opportunities.
• Optional Add-Ons: Supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Potential discounts on home and auto insurance through Farmers Insurance.