Jr. IT Technician

About the role

We’re looking for a well-rounded, responsible, and professional Jr. IT Technician to provide remote Help Desk support during our peak insurance season. This is a 6-month temporary/seasonal position based in Fort Lauderdale, FL, with no guarantee of continued employment beyond the temporary period.

Responsibilities

• Provide remote Help Desk support for internal staff
• Troubleshoot various desktop applications and hardware issues
• Work with ticketing and monitoring software to create detailed work logs and technical documentation
• Coordinate service requests and identify/resolve issues before downtime occurs
• Support project work as a resource when needed, in addition to core support duties
• Work effectively in a team environment, staying responsive, accountable, and professional

Requirements

• Minimum of one (1) year of experience in a help desk or IT support role
• Capacity to learn existing and emerging technologies
• Superior organizational, communication, problem-solving, and analytical skills
• Ability to install, upgrade, repair, move, and replace desktops, laptops, and peripherals
• Strong experience troubleshooting and resolving hardware, software, systems, and network issues
• Ability to provide technical support and problem resolution for unfamiliar software and hardware
• Drive to take on new challenges and tasks without waiting to be told what to do next
• Great communication and customer service skills

Skills

• Basic knowledge of Windows 10, Windows 11, and Mac OS
• Basic knowledge of MS Office
• Basic knowledge of standard networking configurations, including LAN/WAN/VPN and firewall basics
• Basic knowledge of Apple and Android devices
• Familiarity with ticketing systems

Classification: Temporary/Seasonal Employee (1 opening) | Duration: 6 months