Jr. IT Support Technician (WAF Lab)

About the role

The Jr. IT Support Technician (WAF Lab) supports daily operations of WAF real-time simulators, performs technical and maintenance support, and provides hands-on assistance to Government users.

Responsibilities

• Support daily operations of WAF real-time simulators in accordance with established facility procedures.
• Perform simulator startup, configuration verification, and operational readiness checks prior to scheduled use.
• Operate simulators, maintain run logs, and manage simulation data in accordance with lab policies.
• Troubleshoot simulator, system, and Unit-Under-Test (UUT) anomalies and document issues using approved tracking tools.
• Provide hands-on support and instruction to Government users, including assistance with scenario development and simulator operation.
• Provide day-to-day operation and maintenance support for WAF lab systems, including servers, workstations, networks, and peripheral hardware.
• Maintain system documentation, operating procedures, configuration records, and status reports.
• Manage data transfers, storage, and electronic media creation as required by users and facility procedures.
• Bid and proposal support if requested.

Requirements

• An active secret clearance is required.
• One (1) years of experience providing basic experience working with computers, technical systems, or laboratory environments.
• Familiarity with Windows and Linux operating systems at a user or basic support level.
• Ability to follow written procedures and accurately document work performed.
• Basic troubleshooting skills for hardware or software issues.
• Ability to work on-site in a secure facility during scheduled hours.
• Strong communication skills and ability to work effectively as part of a team.
• Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills.
• Must possess strong time management skills.
• Must be able to work in a fast-paced, changing, and challenging environment.

Qualifications

• HS Diploma required.
• Prior experience supporting IT systems, simulators, or technical equipment.
• Experience working in a Government or controlled laboratory environment.
• Experience maintaining logs, schedules, or equipment inventories.

Physical Requirements

• Must be able to remain seated in a stationary position 50% of the time.
• Must also be able to alternate between sitting, standing, and walking.