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Jobs · Information Technology · Colorado

Jr. IT Site/PC Support Technician

Amentum · Grand Junction, CO · 2 mo ago
On-siteInformation Technology$27.7/hrFull-time

This position supports an IT Management Services program for the Department of Energy, including a 500+ workforce performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations. The End User Support Specialist will provide basic field Windows support for unclassified telecommunications and information technology (IT) systems within the Office of Legacy Management.

Responsibilities

  • Image and set up PCs for users
  • Install software on user PCs
  • Set up computer hardware in user offices; move equipment and set up during office relocations
  • Provide prompt initial response to all assigned service requests, ensuring standard performance requirements are met or exceeded
  • Troubleshoot system problems and complete repairs in a timely and efficient manner, minimizing recurrence
  • If unable to repair on initial visit, validate the user’s problem and provide temporary workarounds to allow continued work until the system is repaired
  • Use remote assistance tools, knowledge bases, and other resources to diagnose and resolve customer issues within target time limits
  • Communicate regularly with customers regarding repair/install status, including completion notifications
  • Resolve service requests remotely when appropriate
  • Track and assign inventory distributed to and received from users
  • Monitor and mitigate vulnerabilities on PCs (e.g., missing update patches)
  • Process aged-out equipment for excessing to Personal Property
  • Distribute PCs to new users and demonstrate proper use
  • Partner with team members to communicate new solutions and assist other technicians during low call volume
  • Contribute to the knowledge base (KB) through research, training, and on-the-job learning
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree in computer science, information technology, business, or a related field (experience may be considered in lieu of education)
  • No minimum experience required
  • No licenses or professional certifications required
  • Must be a U.S. citizen to obtain and maintain facility credentials/authorization (includes NACI/T1, MRPT, CAC)
  • Less than 5% travel required
  • Must pass drug screen, background check (criminal, civil, educational, previous employment), and driver record screen (if applicable)

Skills

  • Windows use and troubleshooting
  • Network troubleshooting
  • Dell laptop troubleshooting
  • Strong communication skills
  • Ability to work in a team environment
  • Ability to follow and document established procedures

Physical Requirements

Light work: Involves moving objects by exerting up to 20 pounds of force occasionally, or up to 10 pounds frequently, or negligible force constantly. Requires significant walking or standing, or mostly sitting while pushing/pulling arm or leg controls.

Pay

$27.70 per hour

Benefits

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements.

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