Jr. IT Support Specialist

Responsibilities

• Serve as a member of the IT Support team handling user-submitted tickets across hardware, software, and access issues.
• Manage and fulfill IAM requests related to both internal systems (e.g., business applications, cloud tools) and external EMR platforms used by medical practices.
• Cook up and deliver IAM requests related to both internal systems (e.g., business applications, cloud tools) and external EMR platforms used by medical practices.
• Coordinate with external IT departments at medical practices to obtain installers, confirm connection requirements, and troubleshoot access issues.
• Perform necessary software installations to support EMR access, including but not limited to VPN clients, Remote Desktop clients, and practice-specific tools or custom installers provided by external IT teams.
• Collaborate with clinical and administrative stakeholders to ensure proper and timely provisioning of EMR access.
• Aid with onboarding and offboarding tasks related to system access and device readiness across all platforms.
• Document processes, troubleshooting steps, and recurring issues for continuous improvement and knowledge sharing.
• Escalate complex issues to appropriate team members when necessary and follow up to ensure resolution.

Requirements

• 1–2 years of experience in an IT support/helpdesk role.
• Experience supporting users in a Microsoft 365 cloud environment (e.g., Outlook, Teams, OneDrive, SharePoint).
• Familiarity with Windows operating systems and remote support tools.
• Hands-on experience with VPN and Remote Desktop Protocol (RDP) client installation and troubleshooting.
• Strong customer service and communication skills with the ability to support users of varying technical skill levels.
• Familiarity with identity and access management (IAM) practices.
• Experience in healthcare IT or supporting EMR/EHR systems.

Qualifications

• Proficient with Microsoft Office Suite or related software.

Benefits

• Competitive base compensation.
• Annual bonus potential.
• Health benefits effective on start date.
• Health & Wellness Program; up to $300 per quarter for your overall well-being available on start date.
• 401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary.
• Unlimited (or generous) paid "Vytal Time", and 5 paid sick days after your first 90 days.
• Company paid STD/LTD.