Jr. Enterprise Account Manager

About the role

IDIQ is an award-winning company recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. Its flagship brand is IdentityIQ®, offering real-time fraud alerts and credit report information. Other popular brands include MyScoreIQ® for financial health and protection; Credit & Debt®, a credit and debt education-based membership platform; and IDIQ® Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits. IDIQ has consecutive spots on the Inc. 5000 list and offers a positive work environment with generous benefits such as paid time off, health insurance, and employer-matched 401(K) contributions.

Responsibilities

• Support partner onboarding and account management tasks under the direction of a senior Account Manager or Lead.
• Assist with partner communication, basic issue follow-up, and reporting.
• Manage smaller or low-complexity accounts with oversight.
• Learn IDIQ systems, partner workflows, and escalation paths.
• Maintain documentation, track tasks, and assist with ticket management.
• Participate in cross-functional meetings as a support resource.
• Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations.
• Follow all company policies and procedures regarding data privacy/protection and data loss prevention.
• Maintain regular and predictable attendance.
• Perform other job-related duties as assigned.

Qualifications

• At least 1 year experience in customer service-facing positions or equivalent showing a clear trend of success.
• Proficiency in Microsoft Office programs (e.g., Excel, Word, Outlook, PowerPoint, etc.).
• Experience using a CRM system (preferably experience using Zoho CRM or an equivalent sales CRM application).
• First level technical support or general help desk assistance experience for an application where support consisted of answering application questions, training clients on the use of application features, and assessing problems for solutions.
• Strong independent work ethic with the ability to manage workload, adhere to schedules, and deliver consistent customer support.

Skills

• Strong telephonic and electronic communication skills and etiquette.
• Advanced problem-solving skills.
• Established track record of reliability and good attendance.
• Demonstrated ability to quickly and proficiently understand and absorb new information.
• Ability to be discrete and maintain confidential information.
• Ability to multitask with a high volume of tasks.
• Operates with a high degree of independence, identifying and pursuing priorities without being prompted while actively contributing innovative solutions and ideas that push the company forward.

Benefits

• Medical: 100% of base benefits for employees and 50% for dependents
• Dental: 50% of base benefits for employees and dependents
• Vision: 50% of base benefits for employees and dependents
• $25,000 company paid life insurance
• Short-term disability
• Long-term disability
• 11 paid holidays
• Sick time off
• Vacation time off
• 401k program with employer match

Pay

The pay range for this position is $24.00/hr to $30.00/hr. The actual compensation offer will consider skills, qualifications, and experience; certain positions may be eligible for additional forms of compensation such as commissions or bonuses.

Schedule

This is a full-time, hourly position (40 hours/week).