Enterprise Account Manager

JOB PURPOSE

The Enterprise Account Manager will be responsible for overseeing and managing the transportation needs and services for large-scale clients. The ideal candidate will serve as the primary point of contact, ensuring high-quality service delivery, maintaining strong relationships, and optimizing logistics operations. This role requires exceptional communication skills, strategic problem-solving, and a deep understanding of the transportation and supply chain industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the main point of contact for Enterprise clients, ensuring strong relationships and understanding of their transportation needs and goals.
• Actively engage with key internal/external stakeholders, maintaining regular communication to discuss service performance, upcoming needs, and potential improvements.
• Collaborate with internal teams (e.g., operations, customer service, supply chain) to ensure that the client’s transportation needs are met and that all logistics operations run smoothly.
• Manage account’s RFP/bid packets with applicable internal leaders and departments to drive contractual volume.
• Apply understanding of inner workings of customer contracts to effectively manage tender acceptances and rejections, ensuring alignment with client expectations and organizational capabilities.
• Oversee and manage routing guides to ensure compliance with client specifications and optimize carrier assignment for serviceability, cost-effectiveness, and efficiency.
• Utilize internal tools and market knowledge to add strategic spot volume.
• Act as the primary point of escalation for any issues related to transportation, quickly addressing and resolving any client concerns or operational challenges.
• Act as an escalation point for customer's operational leaders.
• Proactively identify potential disruptions and take steps to prevent delays or service failures.
• Utilize understanding of optimal scheduling standards to ensure timely and efficient transportation services for clients and drive attractiveness to carriers.
• Provide direction and delegate tasks to Account Coordinators.
• Work proactively with customer to provide the most cost-effective solutions with the highest quality of service.
• Create and maintain account-specific SOP docs to be shared with Account Coordinators and Supporting functions of the Operation.
• Track key performance indicators (KPIs) such as on-time delivery, cost efficiency, and client satisfaction.
• Provide regular performance reports to clients, identifying trends, areas for improvement, and strategies for optimization and growth.
• Work alongside Operations Manager and Account Coordinators on plans of execution.
• Involvement in finding billing/credit/AR resolutions.
• Maintain customer’s credit to limit credit-related problems.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to multitask and prioritize tasks at hand.
• Ability to oversee the successful implementation and delivery of services to enterprise clients.
• Ability to read, analyze, and interpret common industry documents and reports.
• Proactively addressing client concerns, driving product adoption, and fostering strong customer relationships.
• Excellent interpersonal, verbal, and written communication skills; ability to communicate with various levels of leadership.
• Able to streamline processes, identify areas for improvement, and work efficiently to maximize results in a fast-paced environment.
• Able to effectively communicate and mediate with all levels of management within the company.
• Ability to calculate figures and use basic arithmetic.
• Define problems, collect and analyze data, establish facts, and draw valid conclusions.
• Proactively stays up to date on market trends and acts as a subject matter expert for transportation and logistics.

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.’