Enterprise Account Manager

About the role

The Sales and Success team at ServiceRocket is the commercial engine of the business. Account Managers own the full customer relationship, from strategic account planning and executive engagement through to renewals, expansions, and partner co-selling, primarily within the Atlassian ecosystem. They work as the commercial lead in a cross-functional "trio" alongside Solution Architects and delivery teams, translating customer needs into profitable software and services solutions.

Responsibilities

• Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems
• Lead XBRs (real-time QBRs) for high-value, high-touch accounts, focusing on strategic alignment and value demonstration
• Develop strategic problem/solution roadmaps that address current and long-term customer needs
• Generate leads, manage pipeline, update forecasts, and develop and execute account plans
• Perform prospecting activities such as cold calling and networking
• Close opportunities to achieve sales targets
• Deliver partner software quotes and orders, ensuring eligible deals are registered with the appropriate partner program incentives
• Co-sell with partners by jointly creating services and software solutions that address customer needs
• Maintain CRM and account plans for customers and prospects (HubSpot and NetSuite)
• Cook up internal and external resources — including Licensing, Services, Solution Architecture, RevOps, Marketing, Finance, and Legal — to improve customers' experience
• Host product demonstrations, webinars, and other online events to educate customers and prospects
• Illustrate the value of ServiceRocket's products and services to create growth opportunities
• Stay current with ServiceRocket's offerings and industry trends

Requirements

• 7+ years of experience in an account management or sales role
• Proven track record of meeting or exceeding targets
• MEDPICC discipline and ability to qualify, progress, and forecast opportunities with clear evidence
• Deep knowledge of Atlassian's product suite and strong understanding of the enterprise software landscape
• Advanced skills in full-cycle sales, strategic planning, negotiation, and stakeholder management
• Proven ability to work autonomously and grow a book of business
• Strong communication skills and executive presence — you Talk Straight and build trust quickly
• Experience with CRM discipline and deal documentation; HubSpot and NetSuite experience preferred
• Bachelor's degree in a relevant field