Journeyman Network & Computer System Administrator

About the role

This position supports activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Create, manage, and troubleshoot new and existing network user accounts.
• Troubleshoot cloud printing issues and provide training support to end-users.
• Software installation and support of commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
• Monitors and enforces all IT policies and procedures.
• Affixes, manages, and troubleshoots new and existing network user accounts.
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.

Qualifications

• Top Secret Clearance with SCI Eligibility.
• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level I or Information Assurance Manager I within 6 months of the date of hire.
• Minimum of one to three (1 – 3) years of experience in information technology or a related field.
• BS degree in Computer Science, Information Technology or equivalent experience preferred.
• Prior performance in roles such as System, Network Administrator or Information Technology/Assurance Specialists.
• Eligibility for access to Special Access Program Information.
• Willingness to submit to a Counterintelligence polygraph.