Journeyman IT/AV Facility Support Technician (JYITTECH)

Key Responsibilities

• IT/AV Assistance: Assist with AV setups, equipment operation, and basic troubleshooting initially under guidance then independently once fully trained. Support system monitoring, maintenance tasks, and inventory tracking.
• Technical Support: Respond to simple IT/AV issues, escalate complex problems. Document issues and resolutions under direction. Shadow senior technicians to learn advanced troubleshooting procedures.
• Facility Support: Open/close facility spaces, support/event setup, manage keys/access cards, submit and track maintenance requests, monitor post-event cleanup. Oversee contracted cleaning and report issues. Provide assistance during events, including occasional after-hours or weekend support.
• Security Access: Assist in managing physical access to rooms, including issuing/collecting/tracking keys and access cards; Monitor security card inventory and report anomalies.
• General Responsibilities: Demonstrate professionalism and a willingness to learn. Communicate effectively and work well with teams. Observe confidentiality and data security procedures. Maintain organization and assist in identifying minor issues. Work across various buildings and duties as assigned. Assist with collateral duties as training opportunities allow.

Qualifications

• Basic understanding of AV/IT systems; motivated to learn and develop technical and operational skills.
• Must have and maintain a Secret clearance.
• Possesses and applies expertise on multiple complex work assignments.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.

Education and Experience

• 3 years experience in related field (Computer User Specialist LCAT to be referenced below)

Clearance

Secret required.

Work Days

Monday-Friday

Core Hours

8 hour days 7:30-4:30

Travel

TBD.