PC & Systems Support Technician - Journeyman

Position Description

We’re hiring a PC & Systems Support Technician to join our team at Scott Air Force Base. This position is supporting the members of the Armed Forces, ensuring the warfighting capabilities of our US Military. In this role, you will provide technical support for hardware, systems, sub-systems and/or applications for customers.

Position Responsibilities

• Provide remote and/or desk side support to client users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
• Field questions about installation, operation, configuration, customization, and usage of assigned products and will apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Troubleshoot, support, and navigate centralized printer controller
• Train end users in use of equipment and software
• Maintain and utilize telecommunications protocols
• Install new hardware and maintain existing hardware
• Apply Government approved operating system updates and/or patches
• Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
• Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
• Document maintenance actions in the ITSM system

Requirements

• Experience: 4-10+ years of comparable technical support experience

Security Qualifications

Position is only open to US Citizens
Active Department of Defense Secret Security Clearance

Certifications And Education

• Must have a DoD 8570 Level II Certification such as CompTIA Security +

Salary Description

$25-28/hr