Journey Guide - Mii amo

Responsibilities

• Handle reservations for Mii amo guests for rooms and services.
• Involved in all aspects of the Spa's treatment & service scheduling.
• Provide courteous and efficient treatment scheduling assistance to Mii amo destination guests and Enchantment Resort guests.
• Handle initial phone contact for the itinerary scheduling process and continue working with guests until their arrival.
• Knowledgeable of the facility, property, the surrounding area, and the Spa itself.
• Make, change, and cancel Spa appointments accurately.
• Answer all phone calls within 3 rings and use guest names at least three times.
• Schedule spa reservations for guests using guest names at every opportunity.
• Explain and describe Spa treatments, packages, services, and facilities available.
• Maintain a pleasant phone voice when addressing guests, visitors, co-workers, and managers.
• Read communications boards, logs, memos, and email messages prior to beginning shift.
• Handle guests' concerns courteously, offer solutions, and follow through on all schedule changes and requests by guests until a satisfactory conclusion.
• Maintain a safe, fully stocked, clean, and neat work area.
• Actively promote the Spa, all treatments, services, programs, and retail outlets.
• Utilize spa computers with skill and proficiency. Input into and access information from computer efficiently and accurately.
• Send confirmation and required information promptly as well as maintain all pertinent information in clients’ files to ensure efficient follow-up by all.
• Prepare and have ready any destination guest arrival information as requested by management.
• Knowledgeable and familiar with Mii amo’s Destination Spa Programming.
• Knowledge of current promotions and/or discounts available.
• Work with groups as necessary for spa reservations.
• Serve as backup to Front Desk Coordinators as required and attend crossover meetings as assigned by manager or supervisor.
• Perform and prioritize multiple tasks with ease.
• Other duties as assigned.

Requirements

• High school education or equivalent work experience.
• Some college preferred.
• Prior guest relations training in spa, hotel/resort, or other customer service industry desired.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Computer skills required.

Physical Requirements

• Lifting up to 50 pounds.
• 90% sitting.
• 10% walking, standing, and bending.
• Hearing and manual dexterity.
• Distance vision 1-3 feet.