John Deere Service Manager

About the role

The Service Manager oversees the Service Department at C & B Operations' John Deere Dealership in Sibley, IA. Key responsibilities include maximizing customer satisfaction, growing service labor sales, controlling expenses, attracting and retaining top talent, and motivating employees.

Responsibilities

• Manage service operations to ensure customer satisfaction and operational excellence.
• Own department performance, budgets, and goals aligned with company objectives.
• Execute service marketing plans and coordinate customer events, clinics, and field days.
• Oversee warranty and product program claims to ensure timely submission and maximum recovery.
• Schedule, assign, and manage workloads based on technician skill sets and capacity.
• Review work orders for accuracy, completeness, and proper billing.
• Train, develop, and evaluate service personnel; ensure training compliance and certifications.
• Manage fleet, tools, equipment, inventory, and shop organization.
• Maintain safety, cleanliness, and compliance with DOT and regulatory standards.
• Stay current on John Deere and competitive products.

Requirements

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred.
• Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred.
• Experience operating vehicles, tools, and equipment for diagnostic purposes.
• Experience with off road, construction, lawn, or other AG heavy equipment.
• Valid Drivers License and a safe driving record.

Benefits

• Competitive pay based on your experience.
• Excellent benefits including Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match.
• Progressive Paid Time Off and Paid Holidays.
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Pay

Competitive pay based on your experience.

Schedule

N/A