Job Coach II

Responsibilities

• Provides on-the-job training and coaching for individuals with disabilities in the community to become as independent as possible in their community jobs.
• Identifies and creates solutions for enhancing soft skills, transportation, and skill acquisition.
• Serves as an ambassador for Goodwill in the wider community.
• Facilitates orientation for the individual to community employer or volunteer site's procedures, products, services, standards, policies, benefits, work schedule and opportunities.
• Coach and retrain individuals in specific job tasks; assess individual learning style and utilize a variety of instructional techniques based on need.
• Provides job-related counseling and guidance in career exploration, personal grooming, social skill awareness, effective money management, and general community skills.
• Prompts individuals to report their wages to Social Security.
• Maintains effective communication and cooperative, professional working relationships with individuals, referral sources, families, caregivers, and Goodwill staff via email, phone calls, and in person.
• Coordinates and leads meetings with individuals and key stakeholders.
• Completes case management activities such as writing regular case notes, developing and implementing Individual Plans and objectives, and submitting monthly progress reports to referral sources.

Requirements

• Two years of college education or experience equivalency, and a minimum of 1 year experience.
• Valid driver's license, necessary insurance and ability to legally operate a vehicle.
• Must be able to work nights and weekends based on client schedules and coverage needs.

Qualifications

• Customer Focus: Independently anticipates and meets customer needs, while searching for ways to improve customer service.
• Internalizes customer feedback and follows up with customers to ensure problems are solved by providing innovative ideas to meet their future needs.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.
• Behaves with sensitivity towards differences in cultural norms, expectations, and ways of communicating.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.
• Likes to listen with interest to what others have to say.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.
• Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Benefits

• Medical
• Dental
• Vision
• Short and Long-Term Disability
• Life Insurance
• Retail Plan
• Paid Time Off (PTO)

Pay

(SEW) Equal Opportunity Employer