Job Coach - Auburn, Sacramento, Roseville & Elk Grove (Afternoons/Evenings)

Job Code: N43 – PR-Job Coach Comm Svcs | HR Title: Group Rehabilitation Services | Salary Grade: N16 | FLSA: Non-Exempt | Approved: January 2021 | Supervises: No direct reports

About the role

Under general supervision, the Job Coach provides employment support to employees with disabilities at a commercial contract. Employees in this job class assist employees in maintaining hygiene, attendance, communication, working with customers, getting along with supervisors, leads and co-workers and performing their job to the best of their ability. This job requires knowledge of working with employees with disabilities and the ability to assist employees during their workday in performing their job tasks to meet the customer/contract needs with accommodations, as necessary.

Responsibilities

• Monitors and teaches employees with disabilities skills to help them succeed in their job. Supports employees by answering questions and providing direction to them throughout their work shift. (Essential)
• Assists employees with arrival and departure to work; transportation; and assistance with learning the protocol and rules for the work site. (Essential)
• Coaches and trains employees in managing their attendance, schedule, performance, interactions, and personal behavior. (Essential)
• Assists Counselor, Human Resources, or direct supervisor in maintaining case files to include case notes, incident reports, health and safety risk assessments, timecards, employee evaluations, performance summaries, wage evaluations, work assessments and related paperwork on a daily basis as required by PRIDE. (Essential)
• Ensures the employee is working safely and maintains quality standards. (Essential)
• Communicates with employees and supervisors to ensure that the employee and all relationships are successfully and positively maintained. (Essential)
• Ensures correct procedures are followed when handling situations relating to emotional, physical, or psychological breakdowns. (Essential)
• Performs other duties and special projects as assigned.

Requirements

Minimum Qualifications

• Knowledge in custodial work preferred
• One year or more work experience working with people with disabilities preferred
• Ability to communicate effectively and respond to questions and requests from team, customers and others
• Effective written communication skills using appropriate business English
• Human relations skills to maintain effective working relationships with team
• Effective customer service skills
• Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software
• Basic mathematical ability including addition, subtraction, multiplication, and division
• Demonstrated customer service, problem solving and commonsense skills

Education

High School Diploma or GED

Certificates or Licenses

Valid Driver's License (may be required depending on local, state and/or contract requirements)

Mental Requirements

This position requires the ability to have and maintain sufficient strength, agility and endurance to perform during stressful (physical, mental, and emotional) situations encountered on the job without compromising the employee's health and well-being or that of their co-workers or inmates.

Physical Requirements

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

• Maneuvering in and around worksites on uneven surfaces
• Viewing computer screen/monitor
• Utilizing keyboard
• Transporting to various sites

Work Environment

Work is performed at a customer's worksite. Employees may be exposed to chemicals, dust, noise from equipment and depending on external weather conditions, wind, rain, heat and cold. Work is performed days, evenings and weekends and requires frequent travel. Employees will work with clients/employees with behavioral challenges. Some of the work is performed in a normal office environment with limited privacy and some exposure to background noise. The remainder of the work is in a prison healthcare facility with specialized needs for security and environmental control.