Jira and Jama Product Delivery Specialist

Requirements

Why Join Maximus?

• Competitive Compensation - Bonus opportunities based on performance.
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Rewards and Perks - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Apply systems analysis and testing techniques and procedures to ensure software or system functional specifications are correctly identified.
• Create test-related work products (test cases/scripts, test datasets, test validation and verification results etc.) per testing standards and procedures.
• Prepare any required reporting documentation for the respective testing activities.
• Ensure adherence to performance standards and best practices during testing.

Key Responsibilities:

• Partner with teams to optimize how Jira is used for planning, tracking, and delivery.
• Guide teams on effective use of boards, backlogs, issue types, dashboards, and reports.
• Support hybrid delivery models through practical Jira usage patterns.
• Help teams define meaningful metrics and dashboards for visibility and continuous improvement.
• Act as a Jira subject-matter expert, answering usage questions and advising on best practices.
• Identify common challenges or inefficiencies and recommend improvements to workflows and usage.
• Partner with product, engineering, and quality teams to ensure requirements are clear, traceable, and actionable.
• Coach users on effective review cycles, collaboration, change management, and impact analysis.
• Help ensure Jama usage supports audit readiness and documentation needs where applicable.
• Promote consistent, repeatable approaches to requirements management across programs.
• Cross-Tool & Collaboration Responsibilities:
• Help teams understand how Jira and Jama work together to support end to end delivery.
• Translate delivery, product, and compliance needs into practical tool usage patterns.
• Contribute to standards, playbooks, templates, and example workflows.
• Provide onboarding, training sessions, office hours, and user guides.
• Capture user feedback and help prioritize improvements or enhancements.

Minimum Requirements:

• Bachelor's Degree in related field.
• 5-7 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.
• Program Specific Requirements:
• 5+ years of hands-on experience using Jira in a product, delivery environment.
• 3+ years of hands-on experience using Jama or similar requirements management tools.
• Strong understanding of product development and SDLC processes.
• Experience working closely with product managers, engineers, QA, and delivery leads.
• Ability to translate process needs into practical, usable workflows.
• Comfortable supporting both technical and non-technical users.