Jira Administrator

Key Responsibilities

Manage and evolve Jira Cloud configurations, including projects, workflows, schemes, permissions, and automation rules, to ensure platform scalability, governance, and alignment with enterprise operating models.

• Design and implement end-to-end workflows aligned to intake, triage, delivery, and reporting.
• Build advanced automations to reduce manual intervention and improve cycle time.
• Develop and maintain scripts using tools such as ScriptRunner (Groovy) and REST APIs (Jira, GitHub, ServiceNow, etc.).
• Enable integrations across toolchain (Jira, GitHub, Jama, CRM, internal systems).
• Design and implement AI-assisted workflows and decision agents, including intelligent triage assignment, automated work classification and routing, and context-aware recommendations.
• Partner with AI teams to operationalize agent-based automation within Jira workflows.

Required Qualifications

• 10+ years of experience as a Jira Administrator (Cloud preferred).
• Deep expertise in workflow configuration, schemes, and permissions.
• Jira Automation / Automation for Jira experience.
• Strong scripting experience with Groovy (ScriptRunner), Python, or similar.
• REST API integrations experience.
• Experience with toolchain integrations (e.g., GitHub, CI/CD systems).
• Proven ability to manage multi-team / multi-org Jira environments.

Preferred Qualifications

• Experience implementing AI-driven workflow automation.
• Familiarity with Agentic AI concepts (autonomous agents, orchestration frameworks, LLM integration).
• Prompt engineering or AI workflow design experience.
• Exposure to large-scale software delivery environments (Agile / SAFe).
• Enterprise data models and taxonomy design experience.