JGH-Registration Clerk

Responsibilities

• Responsible for day‑to‑day scheduling, monitoring of work flow in patient registration, processing payments and billing accounts, and oversight of patient record releases.
• Acts as a resource to staff for operational issues and to any customer who needs assistance.
• Employee must have proficient use of and accurate data entry and ability to abstract data.
• Reviews work for accuracy.
• Collaborates with other staff to assure medical record and scheduling accuracy.
• Collects and posts payments accurately and balances at the end of the shift.
• Releases medical records and Protected Health Information per protocols and adheres to HIPAA.
• Communicates with patients and clinic staff to ensure proper paperwork is available for the office visit.
• Monitors use of hospital resources.
• Assists with ensuring supplies are available.
• Ensures excellence of service in all clinics where the employee is assigned.
• Uses software programs needed to complete registration and process requests for medical records.

Qualifications

• Minimum: High school diploma or equivalent.
• Preferred: Medical Office Certification.
• Preferred: Insurance experience.

Skills

• 40 words per minute typing verified by testing.
• Knowledge of medical terminology.
• Demonstrates strong telephone and interpersonal communication skills.
• Demonstrates outstanding customer service skills.
• Demonstrates team‑building skills.
• Demonstrates highly developed social and communication skills.
• Demonstrates excellent judgement and the ability to stay calm and level‑headed in difficult situations.
• Demonstrates ability to multitask.

Schedule

Scheduled Weekly Hours: 40; Exempt/Non‑Exempt Shift: United States of America (Non‑Exempt)