JEWELRY/SR OPERATIONS DIRECTOR

About the role

Responsible for all of the Division Operational Plans. Direct and supervise actives of the following teams: Asset Protection, Operations team, and direct and supervise activities of the District Sales managers.

Responsibilities

• Champion and lead strategic change to improve efficiencies and partner with corporate leaders to create a distinct competitive advantage and enhance the company's position in jewelry retail.
• Identify areas that will enhance the customers shopping experience while demonstrating the companies core values of respect, honesty, integrity, diversity, inclusion and safety.
• Make recommendations to Vice President of Fred Meyer Jewelers and lead implementation of projects as product managers for all operational systems.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Inspect facilities conditions, customer service performance, and operating procedures to identify deficiencies and opportunities.
• Maintain current awareness of all merchandising and operations standards and requirements.
• Provide Customer Service, including and demonstrating and recognizing Service Plus actions.
• Travel to districts, regions, stores, and vendor sites to evaluate operations.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Participate in preparing and reviewing analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives.
• Initiate documents and maintain effective communication of policy procedures and programs that increase profitability and facilitate effective execution of strategy and performance of personnel.
• Articulate the company's mission concisely that speaks to customer and associates at all levels.
• Determine and verify effective installation of operational standards for stores and facilities conditions and performance which conform to corporate divisional standards; maintain continuous execution once implemented.
• Persistently partner with enterprise contacts to deliver problem resolution, optimum service, and continued improvement.
• Develop and lead effective operational short and long term plans to exceed customer expectations and comply with all government laws and regulations.

Requirements

• Minimum Bachelor's degree in business or related field
• 5+ years' experience (2 years regional sales manager experience, 2 years manager of operations experience, and 2 years personnel management experience); or combination of relevant education and experience
• Desired Store Director Experience
• Experience directing and participating on project teams
• Proficient with Report Management and Distribution systems report retrieval processes
• Strong analytical and problem-solving skills
• Strong critical thinking skills, attention to detail and ability to draw conclusions
• Ability to prioritize/multi-task while providing accurate/on-time results
• Demonstrated ability to maintain confidentiality and protect sensitive information
• Strong working knowledge of management strategies, financial accounting, human resource planning, customer relations, and implementation of new technologies
• Familiarity with operations/training terms and processes
• Skilled in process flow analysis and flow charts
• Excellent leadership and project and product management skills
• Ability to set high goals for personal and group accomplishments and to monitor progress towards goals attainment; ability to meet or exceed goals
• Develop long range goals and objectives related to company operations, identified programs, customer financing and business continuity plan

Qualifications

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.