Jewelry Customer Service Associate

About the role

DeScenza Diamonds is seeking a professional, knowledgeable and enthusiastic Customer Service Associate for their Hingham location.

Previous customer service experience is preferred, and jewelry experience is required. Candidate must be detail-oriented and comfortable speaking with customers regarding jewelry, jewelry repair and design. Must be driven, focused and willing to take on more responsibilities as needed. Ability to work a full-time schedule with some flexibility due to business needs, including Saturdays.

Responsibilities

• Handle customer inquiries and provide assistance with jewelry purchases and repairs.
• Assist with jewelry design consultations and provide recommendations based on customer preferences.
• Ensure all transactions are accurate and complete, maintaining high standards of customer service.
• Work collaboratively with other team members to ensure smooth operations and exceptional customer experiences.

Requirements

• Previous customer service experience preferred.
• Jewelry experience required.
• Detail-oriented with strong communication skills.
• Willingness to learn about jewelry repair and design.
• Ability to work flexible hours, including Saturdays.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal skills.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Customer service skills.
• Knowledge of jewelry types and care.
• Basic knowledge of jewelry repair techniques.
• Attention to detail.

Benefits

• Medical and dental insurance.
• 401K plan.
• Paid time off.

Pay

We offer a competitive hourly rate.

Schedule

Full-time schedule with some flexibility, including Saturdays.