JD Store Management - Ingram Park Mall - San Antonio, TX

At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service.

About the role

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Why Join Us

• Competitive pay and comprehensive benefits package including health benefits, retirement plans, and employee discounts
• Career growth opportunities within our growing company
• Dynamic, fast-paced, and rewarding work environment
• Strong commitment to Diversity & Inclusion initiatives

Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Requirements

• Experience: Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.
• Leadership Skills: Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Analytical Skills: Ability to analyze sales data, manage budgets, and make data-driven decisions.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Proficiency in retail management software and basic computer applications.
• Open availability, including mornings, days, and nights for opening and closing the store.
• Minimum standard work week of 5 days (Assistant Store Manager) or minimum of 5 days availability (Supervisor).
• Average standard work week of 44 hours (Assistant Store Manager) or minimum 30 hours (Supervisor), with increased hours during peak sales periods (e.g., Holiday, Back-to-School).
• Availability on weekends and holidays.
• Punctuality and regular attendance consistent with company policies.
• Reliable transportation.
• Must speak, read, and write English clearly to converse with customers, supervise staff, and perform business-related mathematics.
• May require relocation within the company’s network based on operational needs and career growth.
• Must be at least 18 years or older.

Physical Demands

• Prolonged standing approximately five to 14 hours per day.
• During peak sale periods (e.g., Holiday, Back-to-School), may work long hours throughout a one to 12-hour day.
• Requires stooping, kneeling, reaching, and pulling to place or stock merchandise.
• May be required to climb ladders or ascend/descend stairs.
• Regularly lift items weighing 5–25 lbs; occasionally heavier weights may be required.
• Good vision, including color differentiation.
• Work environment is a moderately noisy retail setting.

Qualifications

High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience.