Janitorial Project Manager

An ABM Onsite Service Project Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of their project. This role leads a diverse team, engages in regular client interaction, and ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements.

Responsibilities

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met.
• Develop and maintain close relationships with customers; meet with customers to conduct inspections, discuss special needs or changes in service, and plan for future customer needs.
• Provide customers with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve pending complaints/feedback.
• Regular contact with customers to ensure services meet contract requirements and to promote customer retention.
• Inform management and leadership of work status; identify potential issues and recommend appropriate action.
• Participate in regular meetings and calls with other ABM management to review project-specific issues and develop recommendations.
• Operate with a high degree of autonomy; independently plan activities to meet objectives; keep leadership informed of business issues impacting project effectiveness; promptly escalate serious issues to immediate management.
• Work closely with frontline personnel to meet customer requirements; determine training requirements and identify sources to meet training and development needs.
• Recommend staffing levels; work with management and HR to hire, train, and evaluate staff.
• Understand applicable union contracts and develop effective working relationships with local labor unions.
• Develop and maintain solid relationships with customers and represent ABM as the primary contact.
• Understand customer requirements and offer ABM services to meet their needs.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Monitor financial performance and identify steps required to ensure budgetary goals are met.
• Review budgets, costs, chargebacks, and inventory control to ensure labor and supplies are within budget.
• Report accidents and property damage in an accurate and timely manner.

Requirements

• A passion for serving others and helping others to succeed.
• Excellent personal organization skills.
• Excellent follow-up and an eye for detail.
• Ability to anticipate problems and proactively implement preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, smartphones, internet, and other job-related applications.
• Excellent verbal and written business communication skills.
• Business savvy and financial accountability, including understanding of profit/loss statements.

Qualifications

• Understanding of the service industry practices, processes, and trends.
• Prior management or supervisor experience in the sports and/or entertainment fields.
• Solid accounting and business acumen.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management.

Pay

$95,000 per year. The pay listed is the hourly/salary rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Schedule

• Morning & Afternoon
• Weekends included

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission-critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.