JANITORIAL Area Manager MONTGOMERY

About the role

Area/Account Managers will lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly, and attractive conditions; and perform a variety of technical tasks relative to assigned areas of responsibility. Area/Account Managers will deliver desired results while staying financially responsible within budget guidelines. Area/Account Managers are responsible for driving and obtaining new business through their market.

Leadership responsibilities

• Monitor the daily performance of staff to ensure the team is meeting/exceeding client expectations
• Communicate consistently with direct reports to resolve concerns in a timely manner
• Ensure direct reports and clients have functional location schedules two weeks in advance
• Enforce proper uniform attire for all employees daily
• Establish schedules, work goals and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input
• Partner with HR to handle employee issues
• Identify high performers for potential leadership opportunities

Payroll & budget

• Review budget and payroll reports to track financial results on a daily basis
• Monitor punches and attendance for accuracy and consistently and address manual punches; monitor attendance daily
• Attend and participate on weekly Regional calls, reviewing personal performance
• Consistently use EPay to maintain business continuity: Prohibit manual punches
• Terminate employees in the system within the first week of separating from company
• Salaried employees must enter their time into Blue Force weekly
• Minimize exception clocking's by providing ongoing employee training

Recruitment & onboarding

• Anticipate hiring needs and keep job postings current within 5 days, withdraw old postings with HR assistance (hr@bluechip-pros.com)
• Develop and execute a recruitment strategy for each area/location
• Email all background check requests to hr@bluechip-pros.com
• Process new hire paperwork for new hires per the processes established by HR
• Onboard new hires on their first day:
  • Review their role responsibilities
  • Train them how to use the timekeeping system
  • Present company policies, procedures, and code of conduct
  • Safety training

Supplies & maintenance

• Ensure uniforms are ordered and delivered to new hires by their first week
• Order supplies in advance and anticipate orders within budgets monthly
• Submit equipment repairs in a timely manner to Bill Faulhaber, Central expenses to Expense @bluechip-pros.com, and Operations VP once Regional Manager reviews and approves
• Perform preventative maintenance of equipment to keep in prime working condition
• Maintain equipment inventory by location

Monitoring & evaluation

• Maintain a consistent visitation schedule for your location audits and communicate plan to the Regional Manager and VP of Operations via email
• Provide daily status updates with successes and areas of concern to the Regional Manager; create action plans to address concerns
• Conduct consistent quality control audits at each location and immediately address any issues that are uncovered in audits
• Address customer call outs/notifications within 24 hours and develop a plan of action to address those needs

Safety

• Oversee OSHA required safety trainings at your locations
• Ensure that Supervisors are performing weekly informal safety inspections and monthly formal safety inspections
• Work with safety, security, and clients to reporting potential problem areas
• Create and monitor safety exposure plans at each site and ensure they're current
• Assure all SDS sheets and manuals are in the janitorial closets
• Report all incident/accident reports Immediately

Mall accounts

• Maintain 100% utilization of approved budgets hours per week
• Ensure Overtime is restricted to Mall approved hours in advance and communicate back to the CFO, VP of Operations, and the Accounts Receivable Manager
• Communicate changes to budgeted hours by any center to the CFO, VP of Operations, and the Account Receivable Manager

New business

• Encourage the team to seek out future business opportunities and submit tracker weekly; strive for two conversations weekly that may lead to future business
• Submit additional business per diem purchase order tracker weekly
• Sell out of scope work at current client sites

Work environment

While performing the duties of this job, the employee may be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The employee may occasionally be exposed to wet and/or humid conditions. The noise level in some work environments may be frequently loud.