Janitorial Area Manager

Job Description

Overview

REPORTS TO: General Manager

OBJECTIVE: Manage the ServiceMaster housekeeping and floor maintenance program within all assigned accounts to consistently exceed customers' expectations. Actively pursue excellence in customer satisfaction and people development.

Responsibilities

• SUPERVISION
• 1.1 Hire and train employees in their job according to company standards.
• 1.2 Ensure that employees know and understand company rules, security procedures and proper chemical usage.
• 1.3 Ensure that production in each building is performed as per task schedule and completed with satisfactory results.
• 1.4 Provide support to employees as needed to make their job easy and satisfying.
• 1.5 Demonstrate good two-way communication skills daily.
• 1.6 Invoke the ServiceMaster Team Spirit - make all employees an active part of the team.
• CUSTOMER SERVICE
• 2.1 Demonstrate to all customers and fellow employees a sincere concern and interest in each customer and in the service provided to each customer.
• 2.2 Customer complaints and requests must be effectively handled within 24 hours.
• 2.3 Ensure that all equipment, supplies, vehicles and products entrusted in your care are carefully handled and maintained and that any equipment malfunction is promptly corrected.
• ADMINISTRATION
• 3.1 Provide accurate and timely payroll data according to accounting standards.
• 3.2 Maintain accurate and confidential customer and employee files according to personnel standards.
• 3.3 Contribute to the improvement of ServiceMaster.
• 3.4 Operate in accordance with Company Policy and Procedures or initiate action to change them.

Standards of Performance

• 1. Employee orientation sheet completed within one month of hiring.
• 2. Account inspection sheet completed daily to 70% minimum target.
• 3. WEEKLY AUDITS to be completed daily to 75% minimum of target.
• 4. ALL AUDITS (manager end independent) to be reviewed with crew within one week, depending on urgency.
• 5. Cleaning and disposing supplies and equipment are kept at acceptable limits in 80% of accounts.
• 6. ServiceMaster uniform to be neatly worn by clean, well-groomed manager and all crews.
• 7. A concern is demonstrated for quality work and customer satisfaction both in word and deed, especially through effective response to high risk accounts.
• 8. Feedback on customer complaints and requests is given to Office manager by 9:00 a.m. the following morning.
• 9. Effective Communication (a) Maintain active log books in each account. (b) Respond to business hour pages within 30 minutes.
• 10. Floor maintenance schedules are to be reviewed weekly and quality evaluated with each account visit and corrected as required.
• 11. Participate 80% in weekly accountability meetings.
• 12. Participate in all company social functions.
• 13. Participate in 8 hours of training yearly.
• 14. Participate in meetings and implement agreed plan of action.

Additional Information / Benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

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