Janitorial Area Manager Baton Rouge/New Orleans

About the role

Area/Account Managers will lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly, and attractive conditions; and perform a variety of technical tasks relative to assigned areas of responsibility. Area/Account Managers will deliver desired results while staying financially responsible within budget guidelines. Area/Account Managers are responsible for driving and obtaining new business through their market.

Responsibilities

• Leadership: Monitor the daily performance of staff to ensure the team is meeting/exceeding client expectations; communicate consistently with direct reports to resolve concerns in a timely manner; ensure direct reports and clients have functional location schedules two weeks in advance; enforce proper uniform attire for all employees daily; establish schedules, work goals and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input; partner with HR to handle employee issues; identify high performers for potential leadership opportunities.
• Payroll & Budget: Review budget and payroll reports to track financial results on a daily basis; monitor punches and attendance for accuracy and consistently address manual punches; monitor attendance daily; attend and participate on weekly Regional calls, reviewing personal performance; consistently use EPay to maintain business continuity: prohibit manual punches; terminate employees in the system within the first week of separating from company; salaried employees must enter their time into Blue Force weekly; minimize exception clocking’s by providing ongoing employee training.
• Recruitment & Onboarding: Anticipate hiring needs and keep job postings current within 5 days, withdraw old postings with HR assistance (hr@bluechip-pros.com); develop and execute a recruitment strategy for each area/location; email all background check requests to hr@bluechip-pros.com; process new hire paperwork for new hires per the processes established by HR; onboard new hires on their first day: review their role responsibilities; train them how to use the timekeeping system; present company policies, procedures, and code of conduct; safety training.
• Supplies & Maintenance: Ensure uniforms are ordered and delivered to new hires by their first week; order supplies in advance and anticipate orders within budgets monthly; submit equipment repairs in a timely manner to Bill Faulhaber, central expenses to Expense@bluechip-pros.com, and Operations VP once Regional Manager reviews and approves; perform preventative maintenance of equipment to keep in prime working condition; maintain equipment inventory by location.
• Monitoring & Evaluation: Maintain a consistent visitation schedule for your location audits and communicate plan to the Regional Manager and VP of Operations via email; provide daily status updates with successes and areas of concern to the Regional Manager; create action plans to address concerns; conduct consistent quality control audits at each location and immediately address any issues that are uncovered in audits; address customer call outs/notifications within 24 hours and develop a plan of action to address those needs.
• Safety: Oversee OSHA required safety trainings at your locations; ensure that supervisors are performing weekly informal safety inspections and monthly formal safety inspections; work with safety, security, and clients to report potential problem areas; create and monitor safety exposure plans at each site and ensure they’re current; assure all SDS sheets and manuals are in the janitorial closets; report all incident/accident reports immediately.
• Mall Accounts: Maintain 100% utilization of approved budget hours per week; ensure overtime is restricted to mall approved hours in advance and communicate back to the CFO, VP of Operations, and the Accounts Receivable Manager; communicate changes to budgeted hours by any center to the CFO, VP of Operations, and the Account Receivable Manager.
• New Business: Encourage the team to seek out future business opportunities and submit tracker weekly; strive for two conversations weekly that may lead to future business; submit additional business per diem purchase order tracker weekly; sell out of scope work at current client sites.
• Work Environment: While performing the duties of this job, the employee may be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration; occasionally exposed to wet and/or humid conditions; noise level in some work environments may be frequently loud.