Janitorial Account Manager-Broward

Operations

Manage assigned account/s
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
Conduct physical inspections on an ongoing basis for account ensuring each tenant is visited as needed and a report is submitted
Establish productive and consistent customer contacts and maintain records of contacts with customer, return all customer calls ASAP
Rapidly respond to and assist in addressing customer issues, ensure to document these issues and resolutions and review with the supervisor where applicable
Oversees process improvements and change management of site arrangements when needed

Financial Management

May assist with accounts receivable and provide support in collections if/when directed
Afford assistance in control of Cost of sales, direct labor, overtime, non-billed labor, vacation/time off, uniform, supply & equipment expense
Identify needs for wage and billing increases
Set up master schedules and approve timesheets through company timekeeping software

Sales and Growth Activity

Be aware of potential to sell additional services to tenants and growth potential in your account and communicate it with the Regional Manager or Branch Manager
Keep abreast of pertinent competitor information

Customer Service

Projects a favorable image of the company to promote its aims and objectives
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned
Maintain standards of appearance and performance of cleaning staff assigned to account
Ensure proper training of personnel assigned

Foster a Cooperative and Harmonious Working Climate

Cultivate a cooperative and harmonious working climate conductive to maximize employee morale and productivity
Assist and support site supervisors
Develop individuals for future advancement

Other Duties and Responsibilities

Perform other duties and responsibilities as required or requested

Qualifications

• 3-5 years of direct on-site management with janitorial services in Class A commercial office buildings
• Customer service experience with a proven track record of success is a must

Benefits

• Health insurance and 401K
• Paid time off - Paid holidays and paid vacation
• Recognition program - Seniority Recognition Program