Janitorial Account Manager

Operations Management

Oversee daily cleaning operations across floors, offices, restrooms, breakrooms, etc.

Ensure all services meet contract specifications and client expectations.

Develop and manage cleaning schedules.

Conduct routine inspections, audits, and quality checks to maintain service standards.

Support production needs and respond to operational issues in real time.

Client & Stakeholder Management

Serve as the primary point of contact for client leadership and facility teams.

Carry out regular meetings to review performance, resolve concerns, and identify improvements.

Maintain strong client satisfaction and retention through responsive service.

Staff Supervision & HR Management

Recruit, onboard, train, and supervise janitorial supervisors and cleaning staff.

Maintain performance, provide coaching, and conduct corrective actions or recognition as needed.

Manage staffing levels to meet operational and production demands.

Handle employee relations, payroll processing (EPAY), timesheets, and HR-related issues.

Conduct quarterly performance reviews.

Safety & Compliance

Ensure adherence to OSHA regulations, site safety protocols, and company policies.

Conduct safety training, toolbox talks, and site inspections.

Maintain documentation for inspections, incidents, and compliance requirements.

Inventory, Budget & Financial Oversight

Manage inventory of cleaning supplies, chemicals, and equipment.

Control labor and operational costs while maintaining service quality.

Track usage and order supplies as needed.

Assist with budgeting, forecasting, and cost reporting.

Support sales growth and account expansion opportunities.

Reporting & Administrative Duties

Prepare reports on KPIs, inspections, staffing, and operational performance.

Maintain accurate records for attendance, training, and service delivery.

Reconcile payroll exceptions and ensure timely submissions.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions.

We serve a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution.

With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.

Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.

ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.

ABM participates in the U.S. Department of Homeland Security E-Verify program.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.

Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers.

ABM does not accept unsolicited resumes or submissions outside of this portal.