Janitorial Account Manager

Key Responsibilities

• Schedule project work, recruit talent, and coordinate on-boarding of new employees.
• Oversee day-to-day operations and ensure full compliance with client standards and regulatory requirements.
• Conduct routine quality-control inspections and ensure all team members follow designated procedures.
• Build and strengthen long-term relationships with loyal clients.
• Proactively seek client feedback and collaborate with internal teams to enhance service quality.
• Ensure all client needs are met with excellence, professionalism, and urgency.
• Prepare and maintain scorecard data; develop strategies to boost performance and employee motivation.
• Aid in classifying operational efficiency, assessing service needs, and improving unit qualifications.
• Regularly review accounts to evaluate client usage, satisfaction, and opportunities for service expansion or upselling.
• Recommend service types, pricing, and solutions that align with both client needs and organizational goals.

Requirements

• A high school diploma is required; a college degree is preferred.
• Janitorial and supervisory experience is required.
• Strong time-management skills and the ability to work independently.
• Bilingual in Portuguese and Spanish (required).
• A valid driver’s license.

Benefits

• Competitive salary
• Employee discounts
• Paid time off
• Training & development
• Bonus based on performance
• Company car
• Dental insurance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Vision insurance