Janitorial Account Manager

About the role

The Janitorial Account Manager oversees all cleaning and maintenance operations within a shopping mall environment. This role ensures high standards of cleanliness, safety, and customer satisfaction while managing janitorial staff, vendor relationships, and client expectations.

Responsibilities

• Oversee daily janitorial operations including interior and exterior cleaning, restrooms, food court areas, and common spaces
• Ensure compliance with cleaning schedules and quality standards
• Conduct regular inspections to maintain a clean, safe mall environment
• Recruit, train, schedule, and supervise janitorial team members
• Maintain proper staffing levels for peak and off-peak hours
• Serve as the primary point of contact for mall management and tenants
• Address concerns, complaints, and service requests in a timely and professional manner
• Maintain strong relationships to ensure customer satisfaction
• Implement and maintain cleaning standards and procedures
• Perform routine audits and inspections
• Ensure use of proper cleaning methods, equipment, and chemicals
• Ensure all staff follow OSHA and company safety policies
• Maintain proper documentation for safety, incidents, and compliance
• Conduct safety training and enforce safe work practices
• Manage labor costs, supplies, and equipment budgets
• Order and maintain inventory of cleaning products and equipment
• Identify cost-saving opportunities while maintaining quality
• Cook up with external vendors for specialized cleaning or maintenance services
• Ensure equipment is maintained, repaired, or replaced as needed

Requirements

N/A

Qualifications

N/A

Skills

N/A

Benefits

Competitive base salary, company laptop and cell phone, paid vacation/holiday, 401K with company match, health/dental/vision insurance, employee assistance program (EAP), employee discount program

Pay

$56,000 per year

Schedule

Full-time