Janitor Lead

Key Purpose

The Lead Cleaner oversees the daily cleaning tasks of the cleaning/janitorial team while keeping assigned areas, such as offices, commercial spaces, industrial spaces, or institutional buildings, in a clean and orderly condition. You will work successfully with fellow employees, clients, and all levels of the organization. You are expected to understand and follow instructions, both verbal and written; and explain how to complete a task using basic communication skills.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Solve minor cleaning issues
• Direct special cleaning projects
• Train new employees on cleaning procedures and chemicals
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the team, co-workers, managers, and customers professionally
• Fill in during staff shortage
• Support Cleaning Manager in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand reporting systems and the environment

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Cleaning Supervisor/Manager
• Coordinate activities with other internal departments
• Participate in team meetings
• Understand customer service and satisfaction
• Instilling trust

Ideal Candidate Experience

• 2+ years of commercial janitorial
• Understand that safety is a top priority and comply with all safety rules, policies, and procedures
• Must be a team player and committed to working in a fast-paced, quality environment
• Demonstrates exceptional customer service skills
• Bilingual (English/ Spanish) is a plus

Physical Demands & Work Environment

• Stand 33%
• Walk >66%
• Sit
• Use of hands to finger, handle, rub, grip, and feel
• Reach above shoulders
• Push/pull and grasp with hands and arms 33-50%
• Climb or balance
• Scoop, kneel, crouch, or crawl
• Perform repetitive tasks
• Frequently lift 0-10 pounds
• Occasionally lift up to 25 lbs.
• Occasionally lift up to 50 lbs.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

About the Role

ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.