Jack Henry Sr. System Administrator, Commercial Real Estate

Job Overview

Responsibilities

• Configure, test and implement new system enhancements such as business rules, custom input forms, workflows, and third-party integrations.
• Aid in vendor initiatives and deployments.
• Troubleshoot and provide resolution on issues reported by end users.
• Act as subject matter expertise for all CRE platform products to liaise with business stakeholders and vendors.
• Engage with technology partners and business stakeholders on strategic initiatives, project prioritization, and delivery communications.
• Work closely with leadership teams, department heads, and end users to develop application strategies and roadmap.
• Optimize CRE applications and workflow to maximize efficiency and end user experience.
• Conduct requirements analysis and prepare specific proposals for new implementation, modifications, or replacement of systems.
• Develop an understanding of business processes and support the implementation of business process changes in production.
• Identify options for potential solutions and assess them for both technical and business stability.
• Translate business requirements & stakeholder needs into technical requirements & solutioning.
• Define success criteria for testing and product acceptance.
• Employ problem-solving abilities to understand, interpret, troubleshoot, and resolve issues relating to application functionality.
• Provide technical oversight and coordinate with vendor support staff for any issue resolution.
• Coordinate vendor upgrades and advise department management teams of changes to the application and how they may impact business processes.
• Balance competing demands to ensure project objectives are achieved.
• Understand, act on, and monitor compliance with information and communications security and use policies.
• Support compliance with the records, information, and knowledge management requirements of the organization.
• Deliver technical visualization of proposed solution for approval by customer and execution by system developers.
• Must be able to work on multiple projects concurrently and shift priorities as required to meet business requirements and deadlines.
• Work as a high-level technical expert, acting as an internal consultant for all tasks in the analysis, design, testing and implementation of assignments.

Qualifications

• Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance.
• Minimum of two (2) years’ experience in CRE technology platforms.
• Previous experience with RealInsight and Snowflake is a plus.
• Strong interpersonal, problem solving and multi-tasking skills desired.
• Must be capable of providing solutions to identified systems issues.
• Results Oriented – track record of delivering quantifiable results to the organization.
• Ability to analyze CRE application enhancements and impact on the department prior to implementation.
• Knowledge of creating and updating Policy and Procedures and User Guides.
• Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

No additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel

Ability to travel to various worksites may be required.

Pay Transparency

The anticipated starting salary range for this role is $60,000.00 - $114,631.00

Benefits

• Comprehensive health, dental, and vision plans
• Paid time off
• Family-friendly benefits like paid parental leave, care support, and fitness center access
• Financial wellness features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage
• Growth opportunities via education assistance, community involvement, and volunteer opportunities

PenFed’s Purpose

Helping members achieve their dreams since 1935.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.