Community Association and Property Manager

Position Summary

Are you someone who enjoys building relationships, solving problems, and helping communities thrive? As our Association Property Manager, you'll serve as the trusted advisor for a portfolio of condominium, homeowner, and community associations throughout New Hampshire. You'll work directly with Association Boards, homeowners, vendors, and company leadership to ensure each community operates smoothly while delivering exceptional service and maintaining strong financial and operational performance.

Key Responsibilities

• Serve as the primary point of contact for assigned Association Boards, homeowners, and residents.
• Build trusted relationships through responsive, professional communication.
• Prepare for and attend Board meetings, annual meetings, budget meetings, and special meetings.
• Prepare monthly Board packages, including management reports, financials, maintenance updates, proposals, and action items.
• Guide Boards through governing documents, policies, procedures, and community initiatives.
• Conduct regular property inspections to identify maintenance needs and opportunities for improvement.
• Cook up maintenance projects, repairs, inspections, and vendor services.
• Solicit vendor proposals, evaluate bids, and provide recommendations to Boards.
• Maintain vendor performance to ensure quality work and timely completion.
• Follow up on maintenance requests, projects, and community concerns until fully resolved.

Financial & Administrative Management

• Support annual budgeting and ongoing financial reviews.
• Review invoices, financial reports, reserve projects, and related documentation.
• Maintain accurate association records, contracts, correspondence, and meeting documentation.
• Utilize CINC, Google Workspace, and company systems to manage communications, reporting, and project tracking.

Team Collaboration

• Work closely with ownership, accounting, vendors, and internal partners to deliver exceptional service.
• Maintain confidentiality while representing PMI W Properties professionally at all times.
• Continuously identify opportunities to improve operations and enhance the homeowner experience.

What Success Looks Like

• Become a trusted advisor to your assigned Association Boards.
• Build strong working relationships with homeowners and vendors.
• Successfully manage multiple communities while maintaining excellent organization and follow-through.
• Cook up projects efficiently and keep Boards informed throughout the process.
• Deliver responsive service that contributes to high client satisfaction and long-term association retention.

Required Qualifications

• Minimum of 2 years of experience in community association management, condominium management, HOA management, or a closely related property management role.
• Experience working directly with Association Boards, homeowners, contractors, and vendors.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities with exceptional follow-through.
• Working knowledge of governing documents, budgets, vendor management, maintenance coordination, and community operations.
• Comfortable using property management software, Google Workspace, spreadsheets, and standard business technology.
• Ability to attend evening Board meetings as needed.
• Valid driver's license and reliable transportation for property visits and meetings.

Preferred Qualifications

• CMCA, AMS, CAM, or other industry certifications.
• Experience using CINC or similar association management software.
• Experience managing condominium, HOA, or mixed-use communities.
• Familiarity with New Hampshire condominium and HOA regulations.
• Experience preparing Board packages, budgets, management reports, and meeting agendas.
• Experience coordinating capital improvement projects, insurance claims, or large vendor initiatives.
• Portfolio management experience.

Compensation & Benefits

• Annual Salary: $65,000 - $90,000
• Performance Bonus: Eligible for an annual performance-based bonus based on individual performance, client satisfaction, portfolio retention, successful onboarding of new associations, operational excellence, and overall company performance.
• Benefits: Paid Time Off (PTO), Paid Sick Time, Paid Vacation, Professional development opportunities, Supportive, collaborative leadership team, Opportunity to grow with an expanding local company.