JAA Student Assistant-Student Hourly

Job Description

• Works at the front desk of the JAA office (Summerfield Hall 315, Spahr Engineering Library 1310, 117 Stauffer-Flint) and oversees the reception area.
• Answers phone calls, responds to emails, and greets in-person visitors.
• Provides accurate information about our services and KU to students, parents, guests, faculty, and staff in a timely manner.
• Assists current students with scheduling academic advising appointments.
• Supports JAA through office organization, printing, copying, scanning, mail distribution, document creation, data entry, and other projects.
• Utilizes various technologies and software to accomplish job responsibilities.
• May be responsible for opening and/or closing the office.

Required Qualifications

• Must be an undergraduate student that has completed at least two semesters at KU.
• Must be enrolled at KU in at least 6 credit hours during the fall/spring.
• During summer, the student assistant must: have been enrolled in at least 6 hours in the past spring semester, or be enrolled in at least 6 hours for the upcoming fall semester, or be enrolled in the summer session.
• Must be in good academic standing with at least a 2.5 cumulative GPA or higher.
• Excellent written communication skills as demonstrated by application materials.
• Customer service experience as demonstrated by application materials.
• Campus involvement through student organizations, experiential learning, or leadership positions as demonstrated by application materials.
• Availability to work during the summer and academic school year, including Spring, Fall, & Winter Breaks (internships and study abroad can be exceptions during the academic year).

Preferred Qualifications

• Demonstrated KU knowledge: academic, extracurricular, procedural.
• Demonstrated experience using technology, including Microsoft Office suite (Outlook, Word, Excel, and Teams).
• Excellent communication skills.
• Ability to problem solve.
• Ability to manage situations in a calm and professional manner.
• Open to sharing experience as a KU student with students, parents, and guests.
• Sensitivity to needs and concerns of students, parents, and guests.
• Ability to work upper end of listed hours per week.
• Availability to work weekdays from 7:45am to 5:00pm, Monday through Friday.
• Availability to work through both summer and fall semester.

Position Requirements

• Employment Conditions: This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instructions

• Cover letter describing how you meet the required and preferred qualifications.
• Resume
• List of three (3) professional references