IVR Automation Tester, AWS Connect & Dialer x6

About the role

We are seeking a QA Automation Test Engineer to support the testing of AWS Connect phone software development during a migration from Avaya to AWS. This role operates within a large, dynamic QA team that has direct contact with development teams in an Agile environment.

Responsibilities

• Write test cases and perform automation testing.
• Conduct data mapping and estimate work effort for IVR requirements.
• Identify IVR conditions for requesting test data and prepare smoke testing data.
• Validate test data using Postman or SoapUI.
• Develop test strategies, define test scenarios, and create test cases from requirements.
• Develop and maintain test scripts and analyze bugs.
• Execute test cases, raise defects using Jira, and document findings in Confluence and Qtest/Quality Center.

Requirements

• Education: A bachelor's degree is required.
• Experience: 2-4 years of experience with the responsibilities listed above.
• Technical Skills: Proficiency with JIRA, Cyara automation, and Postman/SoapUI is required.

Qualifications

• Experience with testing within an Agile framework.
• Knowledge of API testing, AWS Connect Lambda testing, and Dynamo DB testing.
• Familiarity with Chat/SMS testing and payment/billing system testing.
• Experience with qTest, K6 for load testing, and Tosca automation.
• Bilingual proficiency in Spanish/English is preferred but not required.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is fully remote anywhere in the US.