IVR Developer (Amazon Connect)- R01568696

About the role

The IVR Developer (Amazon Connect) position is part of the Digital Infrastructure (DI) team at Brillio, a leading digital technology service provider for Fortune 1000 companies.

Responsibilities

• Design, build, deploy, and version Amazon Connect Contact Flows.
• Configure and maintain Amazon Connect resources including: Queues, routing profiles, hours of operation.
• Develop and integrate Lex bots where applicable.
• Validate IVR behavior during failure scenarios such as: API errors and downstream failures, timeouts, retries, partial dependency outages.
• Implement safe fallback paths and customer-friendly error handling.
• Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
• Build and maintain API endpoints consumed by IVR flows.
• Implement robust error handling, retry strategies, and structured logging for troubleshooting.
• Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).
• Ensure no hard-coded endpoints, credentials, or environment identifiers.
• Deploy application artifacts using standardized CI/CD pipelines.
• Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
• Participate in defect triage and resolution for issues introduced through delivered changes.
• Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

Requirements

• Hands-on experience with Amazon Connect, including: Contact Flows, Queues, routing profiles, hours of operation.
• Strong AWS serverless development experience: AWS Lambda (Node.js or Python), API integration patterns supporting IVR flows, DynamoDB.
• Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
• Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).
• Experience delivering via CI/CD pipelines using standardized deployment patterns.