ITSM Consultant

Location: Remote | Contract

About the role

An experienced IT Service Management Consultant with expertise in ServiceNow and ITOM solutions, specializing in application service mapping and CMDB management. This role focuses on supporting enterprise strategies through effective service mapping, infrastructure documentation, and stakeholder collaboration.

Responsibilities

• LEVERAGE ServiceNow ITOM, CMDB, CSDM, Discovery, and Service Mapping modules to design and implement application service maps.
• COLLABORATE with application stakeholders and Discovery Administrators to define prerequisites, including configuration items and infrastructure dependencies.
• DOCUMENT and maintain accurate service mapping configurations, ensuring alignment with governance standards.
• OPTIMIZE the integration of service maps with existing IT infrastructure and enterprise processes.
• SUPPORT the planning, strategy, and management of Application Service Mapping initiatives to meet operational and strategic objectives.

Requirements

• Proven experience with ServiceNow ITOM, CMDB, CSDM, Discovery, and Service Mapping modules.
• Strong understanding of ITIL framework, particularly CMDB modeling and implementation.
• Ability to communicate effectively across technical and non-technical stakeholders.
• Broad knowledge of IT infrastructure topology, including product, application, server, and network configurations.
• Experience with Microsoft Office tools (Project, Word, Excel) and Atlassian tools (JIRA, Confluence).
• Work authorization for remote engagement.

Qualifications

• Familiarity with enterprise application launch support and service dependency documentation.
• Experience in enterprise-level service mapping projects within complex IT environments.
• Knowledge of governance standards related to IT service management.

Pay

Hourly Pay Range: $90-$110

About Delphi-US - Peacemakers In The Talent War Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.