ITSM Administrator

Responsibilities

• Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM
• Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting
• Work to implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices
• Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders
• Write clear, concise and accurate technical documentation
• Build and maintain API integrations with third-party systems as necessary
• Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems
• Coordinate deployment and the automation of maintenance tasks and deployment processes
• Partner with operational teams to drive service improvements throughout the organization
• Develop and maintain systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
• Adhere to Software Development Lifecycle policies, standards, and processes
• Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company
• Uphold Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines

Qualifications

• Preferred: Bachelor’s Degree in a related field
• Minimum of five years of experience in ITSM and CMDB
• Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms
• Basic SQL Knowledge and SQL Query writing
• Solid understanding of designing engineering solutions
• Demonstrated project management abilities
• Able to collaborate across interdisciplinary teams

Pay

Pay is dependent on knowledge, skills, abilities, experience, and location.

Benefits

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

Contact

If you qualify, apply online at www.sunflowerbank.com/careers.