ITSM Administrator

Responsibilities

• Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM
• Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting
• Work to implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices
• Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders
• Write clear, concise and accurate technical documentation
• Build and maintain API integrations with third-party systems as necessary
• Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems
• Coordinate deployment and the automation of maintenance tasks and deployment processes
• Partner with operational teams to drive service improvements throughout the organization
• Develop and maintain systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
• Adhere to Software Development Lifecycle policies, standards, and processes
• Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company
• Uphold Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines

Qualifications

• Preferred: Bachelor’s Degree in a related field
• Minimum of five years of experience in ITSM and CMDB
• Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms
• Basic SQL Knowledge and SQL Query writing
• Solid understanding of designing engineering solutions
• Relevant engineering or development experience
• Demonstrated project management abilities
• Ability to collaborate across interdisciplinary teams

Benefits

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities.

Like our namesake, the sunflower, we are: Rooted in Strength Propelled by Growth Individual in a Great Whole Creating Possibility Community Focused

Affordable Health, Dental, and Vision Insurance Company-paid Life Insurance Tuition Reimbursement Fitness Reimbursement Paid Time Off Volunteer Leave Paid Holidays Plus many more associate perks & incentives!