Item Processing Specialist II- PT

Scope/Responsibilities

• Receive and process all incoming electronic Check21 files, electronic deposits from ATM, merchants, and mobile app deposits, and creating outgoing electronic Check21 files.
• Answer questions and resolve issues from branch employees about teller capture and its processes while working through technical issues with teller capture software.
• Process newly issued or reissued Visa debit cards.
• Respond to all incoming methods of communication.
• Perform various daily activities of Item Processing and debit card production as assigned.

Essential Functions

• Provide expedient customer service whether serving internal customers, external customers, or vendors.

Minimum Qualifications

• High school graduate or equivalent certification with 12 months’ work experience is required.
• Item Processing, teller, and 10-key experience are preferred.
• Must have the ability to deal with internal and external customers politely and efficiently and have the ability to lift 40 lbs.
• A working knowledge of Microsoft Office Word, Excel and Outlook is required.
• Knowledge of banking fundamentals, its procedures, and bank regulations as they pertain to deposits with proficiency in grammar and punctuation is also required.