Inventory Support Specialist

About the role

The Inventory Support Specialist will play a key role in assisting with the daily fulfillment of orders, maintaining cleanliness in the fulfillment area, and supporting the inventory management team. This role involves packing orders from our in-store kiosk, preparing pickup and delivery orders, answering customer inquiries via phone, and assisting with inventory audits. The ideal candidate will be detail-oriented, customer-focused, and a team player who can ensure a smooth flow of operations in the fulfillment room. FireLeaf, LLC is an exciting new cannabis dispensary startup in Brooklyn, New York, founded by a Brooklyn native who has been directly impacted by the justice system. This new venture is more than a business; it's a mission to provide legal and high-quality cannabis products to the community, inspiring change and progress.

Responsibilities

• Pack orders that come through the in-store kiosk system, ensuring accuracy and compliance with product labeling and packaging regulations.
• Prepare and pack customer pickup and delivery orders, ensuring all products are accounted for and ready on time.
• Verify customer information and product details for each order to ensure compliance with New York cannabis regulations.
• Answer customer phone calls professionally, addressing inquiries about product availability, order statuses, and store policies.
• Assist customers with questions related to their pickup or delivery orders, providing accurate and timely information.
• Assist the Inventory Manager with daily audits, ensuring accurate counts of products in stock.
• Record and report any discrepancies or issues to the Inventory Manager.
• Help maintain the organization of products in the fulfillment room to ensure an efficient workflow.
• Ensure the fulfillment room is clean, well-organized, and compliant with safety and sanitation standards.
• Keep packing stations stocked with necessary materials (e.g., bags, labels, packing tape).
• Assist the Inventory Manager with any additional tasks, such as organizing stock, preparing products for inventory checks, or completing special projects as needed.

Requirements

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Cannabis inventory management ability.
• Ability to lift and move boxes (up to 50 lbs).
• METRC fluent.
• Dutchie fluent.

Qualifications

• Inventory management experience in a retail environment.
• Cannabis industry experience in a retail environment.
• Understanding of cannabis rules and regulations; pursuit to further understanding and knowledge of the industry and laws.
• Familiarity with cannabis products and New York cannabis regulations (training will be provided).
• Experience with Dutchie point-of-sale or order management systems is required.

Benefits

• Product discounts.
• Best-in-class industry education.
• Flexible scheduling.

Pay

$18 USD per hour