ITAM Manager
About the role
The IT Asset Management (ITAM) Manager is responsible for leading and continuously improving R3’s IT asset management program and PC Depot operations. This role owns the complete lifecycle of IT assets—from procurement and deployment through maintenance and disposal—while ensuring accuracy, compliance, and adherence to SLAs. This role focuses on building and constantly improving the team’s holistic operational efficiency and customer service. The ITAM Manager serves as both a strategic leader and operations manager, driving process improvement, developing scalable asset management practices, supporting client engagements, and leading a high-performing team responsible for provisioning, deployment, inventory management, asset recovery, and secure disposal activities. This role partners closely with internal teams, vendors, and stakeholders. The ideal candidate brings a balance of strategic thinking, hands-on technical knowledge, and strong leadership to drive consistency, scalability, and continuous improvement across ITAM operations.
Responsibilities
Program and Department Management
- Continue to develop, maintain, and continuously improve R3’s IT Asset Management program and Client ITAM Service Deliverables
- Establish and enforce asset lifecycle management policies, procedures, standards and controls, while ensuring that they align with ITIL, security, compliance and contractual requirements
- Monitor ITAM program performance and report on key metrics
- Manage the ITAM department budget, including forecasting and expense tracking
Team Management
- Lead and manage PC Depot members and cross-team guidance and collaboration with ITAM related service teams
- Assign work, set priorities, and manage workload distribution
- Conduct performance reviews and provide role-related training
- Manage staffing levels to support service delivery requirements