Sr. Manager - ITAM

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. Today, we're a $16 billion global provider of IT solutions and services, supporting over 17,000 organizations worldwide.

Responsibilities

• Lead transformation initiatives to evolve ITAM capabilities into an enterprise-grade operating model
• Design and implement end-to-end asset lifecycle processes (procurement → inventory → deployment → maintenance → retirement)
• Build and mature ITAM capabilities across: Hardware Asset Management (HAM), Software Asset Management (SAM), and SaaS/Cloud asset management
• Drive governance and standardization of HAM processes, including inventory accuracy, refresh cycles, and lifecycle controls
• Establish and mature SAM capabilities, including license management, compliance, reclamation, and optimization
• Own ServiceNow ITAM strategy, including HAM Pro, SAM Pro, workflow automation, and CMDB integration
• Identify and eliminate process gaps; standardize and scale workflows
• Partner with the ITAM Process Lead on roadmap development and transformation milestones
• Establish governance, policies, and compliance controls
• Drive asset data quality, normalization, and visibility improvements
• Collaborate across IT, finance, procurement, and security teams
• Develop KPIs, dashboards, and reporting to measure performance and maturity
• Modernize ITAM practices and embed them into IT operations

Qualifications

• Deep ServiceNow expertise, including HAM Pro, SAM Pro, and CMDB integration
• Proven ability to design and transform ITAM workflows within ServiceNow
• Strong experience in Hardware Asset Management (inventory, lifecycle tracking, refresh planning)
• Strong experience in Software Asset Management (license compliance, optimization, SaaS management)
• Deep understanding of full asset lifecycle management across hardware and software
• Experience managing vendor licensing and audit readiness
• Demonstrated process transformation and operating model design experience
• Strong data analysis, reporting, and analytics capabilities
• Knowledge of ITIL and ITSM integration points

Skills

• Transformation Leadership
• Process Builder
• Ownership Mindset
• Structured Problem Solver
• Cross-Functional Influencer
• Continuous Improvement
• Executive Communication
• Operational Discipline

Behavioral Competencies

• Transformation Leadership
• Process Builder
• Ownership Mindset
• Structured Problem Solver
• Cross-Functional Influencer
• Continuous Improvement
• Executive Communication
• Operational Discipline

Other Requirements

• Bachelor’s degree or equivalent experience preferred
• 8–12+ years of experience in ITAM, ServiceNow, or IT Operations leadership
• Proven experience transforming HAM and SAM capabilities
• Experience working in scaling or maturing IT environments
• Strong collaboration skills across distributed teams

Compensation

The estimated annual pay range for this position is $140,000 - $180,000, which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible Spending