ITA Support Specialist III

Job Responsibilities

• Research, design, and book custom travel programs including tours, cruises, flights, hotels, insurance quotes and concierge services
• Maintain high-touch, white-glove service throughout the client journey
• Aid in crafting seamless, end-to-end itineraries using tools AXUS and online platforms
• Create polished, detail-oriented client communications including proposals, confirmations, and VIP welcome letters
• Reconfirm bookings and follow up post-travel to ensure satisfaction and build lasting relationships
• Liaise with DMCs, concierges, and hotel staff to coordinate activities, transfers, dining, and other client preferences
• Communicate with suppliers by phone or email to verify rates, availability, room configurations, amenities, and benefits
• Provide thorough documentation, file management, and calendar tracking to ensure nothing falls through the cracks
• Enter and maintain data in CRM tools and trip management platforms and contribute to social media and website content updates as needed
• Support lead advisor in daily operations

Required Qualifications, Capabilities, And Skills

• Excellent organizational and time-management skills with attention to detail
• Impeccable communication skills—written, verbal, and professional demeanor
• Strong research and problem-solving capabilities
• Computer savvy and fast learner
• Familiar with ChatGPT and automation tools
• Passion for travel and knowledge of global destinations

About The Role

We are seeking a Support Specialist III within the Valerie Wilson Travel (VWT) team to join our growing team. This role is part of the Administrative Support Services business unit within the Chase Travel Group. You will be working with seasoned advisors on travel related bookings, administrative tasks, and client facing interactions.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.