IT Support Technician III
About the role
The User Services Analyst III provides insightful and comprehensive user support to the Tulane University community through an array of technological tools at their disposal. This position leads on-site support endeavors, advanced phone assistance, remote desktop, and/or high level Windows or Mac support. The User Services Analyst III utilizes a robust IT user-oriented skill set to maintain and develop tracking, reporting, and support systems.
Qualifications
- Minimum Qualification: 5 years’ experience working in a Windows and Macintosh operating system desktop software and server support environment.
- Preferred Qualification: Macintosh configuration deployments tools and best practices, experience with incident management tools such as Service Now.
Skills
The roles rely on strong technology, leadership, management, and communication skills to assist Senior IT Leadership in meeting the core goals of customer service and technical support.
Benefits
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection, or participation criteria for Tulane’s employment or educational programs or activities.
Pay
Commensurate with experience.
Schedule
N/A