IT Support Technician III
How Will You Make an Impact?
Provide technical support to end-users for PC, server, hardware, and software applications. This position supports Jabil's Memphis, TN factory facilities and new factory startup in Byhalia, MS and is expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. The Support Technician III will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.
Location: On-site at our Memphis, TN and Byhalia, TN facilities
Shifts: Flexibility to work 1st, 2nd, 3rd, and Weekend shifts on a rotational basis
Core Support Responsibilities
- Load and verify software packages
- Troubleshoot and resolve end-user issues
- Install and configure PCs and peripherals
- Resolve site-level incident management requests
- Populate Knowledge Database and Configuration Management Database where appropriate
- Emphasize management of queues and adherence to SLAs and KPIs
- Install and configure PCs (imaging)
- Troubleshoot basic issues with scanners (MES / SAP RF)
- Provide phone-based or remote support for offsite users
- Purchase software and hardware via PO process
- Administer user accounts using Active Directory
- Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
- Provide maintenance and support of Audio/Visual equipment
- Perform baseline support for standard IT applications
- Monitor Service Desk queues and resolve tickets in a timely manner
- Install, identify, and repair hardware and peripheral components
- Simulate or recreate user issues to resolve operating difficulties
- Maintain inventory of computer parts and logs of repairs
- Provide training and technical assistance to users
Startup & Factory Ramp Responsibilities
- Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp
- Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
- Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
- Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online
- Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones
- Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
- Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements
Continuous Improvement & Professional Expectations
- Participate in the exchange of ideas and information within the department
- Ask questions and encourage input from team members
- Provide regular updates to appropriate managers
- Identify creative ways to reduce cost and improve efficiency
- Drive continuous improvement through trend analysis and metrics
- Ensure procedures and work instructions are efficient and not redundant
- Demonstrate strong customer service and sense of urgency
- Maintain discretion and confidentiality of IT systems and data
- Understand and embrace business and IT strategic direction
- Follow all corporate, regional, and site security, safety, and health policies
Minimum Requirements
High School diploma and 8-10 years of experience, or equivalent combination of education.
NOTE: This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.